Refund Policy
Refund Policy – Mooroo
At mooroo’s , customer satisfaction is our top priority. If you're not completely happy with your purchase, we're here to help.
Refund Eligibility
You may request a refund or exchange under the following conditions:
The item is unused, unworn, and in its original packaging.
A request is made within 7 days of receiving the product.
The item is damaged, defective, or the wrong item was sent.
Non-Refundable Items
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Sale or discounted items
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Items damaged due to customer misuse
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Custom or made-to-order products
How to Request a Refund
1. Email us at help.mooroo@gmail.com or message us on WhatsApp at 0310-1037333 within 7 days of receiving your order.
2. Include your order number, product photos, and reason for the return.
3. Our support team will review your request and guide you on the return process.
Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect.
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We recommend using a trackable courier service to avoid any losses.
Refund Process
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Once your return is received and inspected, we’ll notify you of the approval or rejection.
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If approved, your refund will be processed within 7 business days, through your original payment method or via bank transfer.
Need Help?
For any questions, reach out to us via:
Email: help.mooroo.pk@gmail.com
WhatsApp: 0310-1037333
Address: House number A-305, Street no.10, Lyallpur Avenue near Al Shifa Hospital, Main Jaranwala Road Faisalabad
